Privacy Policy for Day Tours Unplugged

Last Updated: June 14, 2025

Day Tours Unplugged ("we," "our," "us") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, daytoursunplugged.ie (the "Site"), and use our services, including when you book tours through FareHarbour.

1. Who We Are

Day Tours Unplugged is a tour company based in Ireland. For the purposes of the General Data Protection Regulation (GDPR), we are the Data Controller of your personal data.

2. Information We May Collect From You

We collect various types of information from you, depending on how you interact with our Site and services:

• Information You Provide Directly:
  • When you subscribe to our newsletter: Your name and email address.
  • When you use our contact form or email us: Your name, email address, phone number, and any other information you choose to provide in your message.
  • When you book a tour through FareHarbour: While we do not directly collect payment information on our site, when you proceed to book a tour, you are redirected to our booking platform, FareHarbour. FareHarbour collects necessary information to process your booking, which may include:
    • Your full name
    • Email address
    • Phone number
    • Billing address
    • Number of participants
    • Selected tour date and time
    • Payment details (processed securely by FareHarbour and their payment gateway, we do not store this directly)
    • Any specific requirements or notes you provide for your tour.
    We receive confirmation and details of your booking from FareHarbour.
• Information Collected Automatically (when you navigate our Site):
  • IP address
  • Browser type and version
  • Operating system
  • Referring URL
  • Pages viewed on our Site
  • Time and date of your visit
  • Information related to your device and connectivity.
  This data is primarily collected through cookies and similar technologies. Please refer to our separate Cookie Policy for more details.

3. Lawful Basis for Processing Your Data

Under GDPR, we must have a lawful basis to process your personal data. We identify and document the appropriate basis for each processing activity:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose (e.g., subscribing to our newsletter). You have the right to withdraw your consent at any time.
• Performance of a Contract: Where the processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into a contract (e.g., processing your booking details for a tour).
• Legal Obligation: Where the processing is necessary for us to comply with the law (e.g., tax and accounting obligations).
• Vital Interests: Where the processing is necessary to protect your or another person’s vital interests (e.g., in a life-or-death situation during a tour). We will retain documented evidence if this basis is used.
• Legitimate Interests: Where the processing is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests do not override your fundamental rights and freedoms. Our legitimate interests include:
  • Improving our Site and services.
  • Ensuring the Site is presented effectively.
  • Compiling statistical data on Site usage.
  • Notifying you about changes to our services.
  • Responding to your inquiries and providing customer support.

4. How We Use Your Data

We use your data for the following purposes:

• To provide and manage the services you request, including processing tour bookings made via FareHarbour.
• To communicate with you regarding your bookings, inquiries, or service updates.
• To send you marketing communications (e.g., newsletters) if you have opted-in to receive them.
• To improve the content and functionality of our Site and the services we offer.
• To analyse Site usage and trends to enhance user experience.
• To ensure the Site is presented in the most effective manner for you and your device.
• To comply with our legal obligations.
• To resolve disputes and enforce our agreements.

5. Disclosure of Your Information

We will not disclose your personal data to third parties unless:

• You have consented to the disclosure.
• It is necessary to fulfil a request you have made or a contract you have entered into. This explicitly includes sharing necessary booking information with our tour guides and partners directly involved in delivering your booked tour.
• To our trusted Third-Party Service Providers:
  • FareHarbour: We use FareHarbour as our booking management system. When you make a booking, your data is processed by FareHarbour. We encourage you to review FareHarbour's Privacy Policy for details on how they handle your data: https://fareharbour.com/legal/privacy/
  • Other service providers who assist us in operating our website, conducting our business, or serving our users (e.g., email service providers, analytics providers). We ensure these providers are contractually bound to protect your data and only use it for the purposes we specify.
• For Legal Reasons: If we believe in good faith that we are required to disclose it in order to comply with any applicable law, a summons, a search warrant, a court or regulatory order, or other statutory or legal requirement.
• For Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.

6. International Data Transfers

Your personal data may be transferred to, and stored at, a destination outside the European Economic Area (EEA) by our third-party service providers (e.g., FareHarbour may store data on servers outside the EEA). Where this occurs, we will ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses approved by the European Commission, or by ensuring the recipient is located in a country deemed to provide an adequate level of data protection by the European Commission.

7. Data Retention

We will store your personal data only for as long as necessary for the purposes for which it was collected, including for the purposes of providing access to our Site and related services to you, complying with legal obligations, resolving disputes, and enforcing our agreements. The retention period will vary depending on the type of data and the purpose of processing.

8. Your Data Protection Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure ("right to be forgotten"): You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at info@daytoursunplugged.ie. We will respond to your request in writing as soon as practicable and in any event within one month of receipt of your request. We may request proof of identification to verify your request.

9. Links to Other Sites

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Security of Your Data

We are committed to protecting the security of your Data. We use a variety of security technologies and procedures to help protect your Data from unauthorised access, use, or disclosure. These include encryption, firewalls, and secure socket layer (SSL) technology. We have implemented strict internal guidelines to ensure that your privacy is safeguarded at every level of our organisation.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your Data transmitted to our Site. Any transmission of Data is at your own risk.

11. Complaints

If you have concerns about how we are processing your personal data, you have the right to lodge a complaint with the Data Protection Commissioner (DPC) in Ireland.
Website: www.dataprotection.ie

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes. Your continued use of this Site after we make changes is deemed to be acceptance of those changes.

13. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise your rights, please contact us:
Email: info@daytoursunplugged.ie